Online services often offer a free trial subscription for confirming a bank card number. Then the person forgets about it. A reminder comes to him in the form of a notification about debiting money for auto-renewal.
The subscriber visits the official website and nervously searches for how to disable the Zoom subscription. Step-by-step instructions will help you find the right button faster and cancel the subscription fee. Just repeat the steps in the screenshots. We show the process in the browser, on Android and iOS smartphones. We will also talk about account deletion and answer popular questions.
Well, now let’s get started!
How to cancel a Zoom subscription
You can cancel the auto-renewal of the tariff from your computer and phone. In the first case, you will need:
- Go to the official Zoom website and log in to your account.
- Select the «Tariff plans and Billing» tab.
- Go to the «Plan Management» item.
- Select the blue «Control» block.
- Click on the «Cancel subscription» button.
Important: the paid package will remain valid after cancellation until the deadline expires.
Now let’s look at the actions on different devices in more detail.
In the browser
To disable auto-renewal on your computer via the browser, do the following:
- Go to the official Zoom website. Click on the blue «My Account» block in the upper right part of the screen.
- Scroll down to the «Admin» section and click on the «Tariff plans and billing» subsection.
- Select «Manage Plans» from the list that opens.
- Click on the «Manage» item to the right of the tariff.
- Select Cancel Plan.
Important: After the expiration of the paid service, all records in the cloud will be deleted after 30 days. To avoid this, you can extend the tariff.
That’s done, just click on the «Cancel subscription» button. After that, auto-renewal and debiting of money will be disabled.
On Android
To remove auto-renewal on an Android smartphone, do this:
- Launch Google Play. In the window that opens, click on the circle with the avatar in the upper right part of the screen.
- Go to «Payments and Subscriptions» in the menu that opens.
- Select the «Subscriptions» section.
- Select the desired item from the list.
- Click Cancel Subscription.
That’s done, it remains to confirm the action with the appropriate button.
On iOS
To disable the subscription fee on the iPhone, do the following:
- Open the gray icon labeled «Settings».
- Go to your profile. It is located at the top under the settings.
- Select the «Subscriptions» option.
- Scroll through the list and click the Zoom icon. It can be on active or inactive lists.
- Cancel the subscription with the appropriate button.
Confirm the actions and complete the shutdown of paid services.
What to do in case of problems with canceling a subscription in Zoom
If for some reason auto-renewal is not disabled, there are several ways to solve the problem: write to technical support on the website, call the hotline, leave a request to the sales department.
You can write to the operator using the quick contact form on the website. To do this, go to the official website and open a chat. It is located in the lower right corner. Next, it is advisable to describe your problem in detail in English.
To call technical support, go to the «Contact the sales department» item at the top of the screen. Then select a country. The number will be shown at the bottom. Russia is not on the list, so the best option is the USA or the UK. The method is suitable only for those who speak English well.
You can also fill out a feedback form. To do this, you will need to specify an email address, the name of the organization, first name, last name, phone number, and residential address.
Frequently Asked Questions about canceling a Zoom Subscription
Can I cancel Zoom Pro after one month?
The official rules say that the Zoom tariff plan can be disabled at any time.
After the cancellation of the auto-renewal, the tariff will be valid until the end of the term. The tariff will continue to apply even after the subscription is disabled. Therefore, we recommend that you immediately disable paid renewal so that money is not accidentally debited from the card. If the money is accidentally debited, it can still be returned. To do this, you need to write to technical support.
Is it possible to store Zoom recordings in the cloud on a free plan?
No, you can’t. Only users of paid tariffs can save video conferences to the Cloud: «Professional», «Business», «Enterprise». The first two have 5 GB of free memory available in the cloud. The latter have unlimited storage space.
After the expiration of the tariff, you have 30 days to save important videos to yourself. Otherwise, they will be permanently deleted from the cloud. Another way is to extend paid services.
What is the difference between canceling a Zoom subscription and deleting a Zoom account?
You can cancel and renew your subscription at any time. After disabling the paid tariff, the free one is automatically enabled. You can always switch back.
If you delete your Zoom account, the account is lost forever. You will not be able to restore it yourself. For further work, you will have to register a new profile.
How do I close my Zoom account?
To permanently delete a profile, you need to unsubscribe from all paid tariffs and return to the free one. Next, you have to do the following:
- Go to the official Zoom website. Log in to your profile.
- Scroll down and open the Account Management tab in the Admin section.
- Go to the «Account Profile» section in the list that appears.
- Select the «Delete my account» option.
- Enter the confirmation code that will be sent to the email address specified during account registration.
That’s done, it remains to complete the account closure using the «Delete» button.
That’s all, we hope you have unsubscribed from the paid tariff with auto-renewal without any problems.
If you decide to extend, do not forget to use discounted promo codes to reduce the cost of monthly or annual fees. You can activate the promo code in the «Plan Management» section. There is a section with special offers at the bottom of the screen.
